At Vangagh, we are committed to providing our customers with a seamless and transparent experience when it comes to delivery and payment of your purchases. Understanding the importance of clarity in these processes, we have put together detailed information to guide you through available delivery options, costs, payment methods, and additional important notes to ensure a smooth transaction. Please read carefully, as this information is designed to align with current European regulations on consumer rights, data privacy, and e-commerce transparency effective from 2026-01-05.

Delivery Methods and Regions

We serve customers across the European continent, including all member states of the European Union as well as select neighboring countries. Our delivery options are designed to offer flexibility according to your preferences for speed, convenience, and budget.

• Standard Courier Delivery: Delivered within 3–7 business days depending on the destination region. This method provides reliable tracking and signature upon receipt.
• Express Courier Delivery: Expedited shipping with guaranteed delivery within 1–3 business days available in most urban and suburban areas.
• Parcel Locker / Pickup Point: Delivery to designated parcel lockers or retail collection points available in major cities for convenient, contactless pickup within 2–5 days.
• Postal Service Delivery: Available for certain remote or less accessible areas, with an estimated timeframe of 5–10 business days.

Please note that some remote locations may have extended delivery times, and customs clearance procedures may apply if delivering outside the EU territory, potentially impacting delivery duration.

Delivery Costs

Delivery fees vary depending on the chosen shipping method and destination region. We strive to offer competitive rates and often provide free shipping promotions for orders exceeding a specified amount.

• Standard Delivery: Starting from €4.99 per order. Free for purchases over €75.
• Express Delivery: From €9.99 per order, depending on distance and parcel weight.
• Parcel Locker/Pickup Point: Flat fee of €3.99 per order, free over €50.
• Postal Service Delivery: Varies by region, generally starting at €5.50.

All delivery fees are calculated excluding VAT, which is applied in accordance with the applicable laws of your location. Final costs will be clearly presented to you prior to confirming your order.

Payment Options

We provide a range of secure and convenient payment methods to ensure maximum flexibility for all customers. Our payment processing complies with the highest security standards, including PCI-DSS requirements, to protect your sensitive financial information at every transaction.

• Cash on Delivery (COD): Available for selected regions with mandatory exact payment upon receipt of goods. Please note this option may incur an additional fee of €2.00.
• Debit and Credit Cards: We accept all major card providers including Visa, MasterCard, American Express, and Maestro. Payments are processed securely via SSL-encrypted gateways.
• Online Payment Systems: Including trusted services such as PayPal, Apple Pay, Google Pay, and local e-wallet solutions. These methods allow for fast checkout and immediate order confirmation.

During the payment process, you will be prompted to select your preferred method and guided through the corresponding secure steps. We do not store full payment data on our servers; all sensitive information is handled by reputable third-party payment processors under strict data protection regulations.

Important Delivery Notes and Consumer Rights

Your satisfaction is our priority, and we ask you to consider the following points to avoid any inconvenience:

• Please ensure your delivery address is complete, accurate, and accessible to the courier. Providing a valid contact number and email address helps improve communication if delivery adjustments are necessary.
• If you are unavailable at the time of delivery, couriers may leave a notice with instructions for rescheduling or pickup at a nearby point. Repeated failed delivery attempts could result in return of the parcel and additional fees.
• You have the statutory right to inspect the delivered goods at the moment of receipt. If the package is damaged or the contents are incorrect, please inform the courier immediately and contact our customer support within 24 hours.
• All your personal data collected during order processing, including delivery and payment details, are handled in accordance with the General Data Protection Regulation (GDPR). We only use your information for order fulfillment, communication regarding your purchase, and legal compliance.
• In line with consumer protection laws, you have the right to withdraw from the purchase within 14 calendar days from receipt of goods without providing any reason, subject to the condition that the items are returned in original, unused state.
• Custom duties or import taxes may apply for deliveries outside the EU customs area. These charges are the responsibility of the customer and will be collected by the courier or local authorities upon arrival.

Contact and Support

If you encounter any difficulties with your order delivery or payment, our dedicated customer service team is here to assist you. Please have your order number and relevant details ready for faster support.

We continuously review and update our delivery and payment procedures to comply with legal standards and industry best practices. Your feedback helps us improve, so please do not hesitate to share your experience.

Thank you for choosing Vangagh. We look forward to serving you with the highest quality and commitment.